This service is frequently updated to provide the latest features and is built to operate in a secure and trusted environment. We manage this by encouraging customer feedback and using high quality open source software to allow us to quickly turn-around new features.
This service is continually under development and we are always happy to receive feedback from existing and potential users of the service to help shape its future capabilities and feature set.
You can let us know what you would like to see by contacting Alces Customer Support.
Our software infrastructure is updated regularly with the latest security patches. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.
If you would like to report a potential security problem or have noticed abuse, misuse or any kind of incident with your account, please visit our security response page for details on how to securely submit a report.
Features are added to the service via our policy of continuous delivery. This means that you get access to the latest features as soon as they become available.
If you encounter any problems during your use of this service, please let us know by opening a support request. You can do this by contacting Alces Customer Support.
Our development team will endeavour to reproduce and fix problems encountered promptly, and may ask for your assistance in replicating your problem. Please note that, although we aim to provide updates as soon as possible, we cannot guarantee that a fix to a specific version of the product will be made available for all reported issues.
For any other enquiries and communication regarding this service please use the standard Alces Customer Support email address: firstname.lastname@example.org.
Alces Flight is a supporter of the open source software community. Many of the components from which this service is built are licensed under FLOSS licenses. For further information about licensing please contact the email@example.com team.
The open source libraries, frameworks and other components used to build and operate the service are detailed below. If you should notice any irregularlities, please contact firstname.lastname@example.org. All logos are owned by their respective copyright holders.