We believe that our customers deserve the best when seeking out services in HPC. From plans covering proactive management of HPC solutions on any platform, to creating quick, efficient, on-demand HPC environments in the cloud - we have you covered.
At Alces Flight we integrate three key elements into the service we provide: make it central; know who is responsible; and manage change effectively.
Alces Flight Center provides a single point of reference for all our service plans. From getting information on your solution quickly, to reviewing maintenance, to logging cases and requests - with Alces Flight Center you get a complete picture of what is happening now… and can guide you on where you need to go next in HPC.
At Alces Flight we know that an HPC solution is comprised of many different parts - this is why we offer flexible service plans which range from fully managed to bespoke levels. Each part of your solution - called a component - can have its own service policy applied which you can adjust to work for your institution. Budget conscious and crave detail on how your solution is really working? Then a managed policy is right for you. Mature system with battle-tested processes in place? Then we can customise our service plans to look after gaps that we work together to identify in order to keep you on top of your game.
We know that even the most well-architected solutions need a bit of extra work now and then. This is why we offer service credits to provide coverage for applying change requests to your HPC solution. We provide statements of work (SOWs) and detailed reports that you can review and approve in Alces Flight Center, keeping you informed of exactly what changes were made to your systems and when, and providing up-to-date records as your solution evolves.