Flight Center
Alces Flight Center is your hub for procuring, building and maintaining a resilient HPC solution.
Your hub for HPC resiliency
Coupled with a proactive managed services offering, Alces Flight Center enables you to focus on the evolution of your solution without the bother of day-to-day maintenance, freeing you to focus on supporting the areas of research that matter most to your organisation.
Know what is happening at a glance
Alces Flight Center provides a complete dashboard-based overview of your HPC solutions, allowing you to quickly check on the status of individual service components, view historical enhancements and modifications, and submit requests to our team of HPC experts.
Stay informed of maintenance and performance
Alces Flight Center displays the results of a comprehensive suite of daily maintenance and efficiency checks, performed to ensure you are getting the most out of your solution and finding issues before they become problems. Notice something needing attention? Alces Flight Center is your central repository for reporting situations or requests as they crop up and viewing a complete history for work performed to address them.
Clear lines between ownership and responsibility
With Alces Flight Center you're in control of the levels of ownership through our range of managed service packages. Choose which areas and levels of service you want to have - managed, consultancy, or advice. Purchase service credits to cover off change requests or consultancy. Best of all, you can track what is happening with your solution and make better decisions on where your solution is headed to next.
HPC done right
At Alces Flight we integrate three key elements into the service we provide: make it central; know who is responsible; and manage change effectively.
Service versus support
Every HPC solution comes with a host of support plans covering everything from the hardware to your applications. The problem is support is generally only called upon when something breaks — and the symptom is frequently not covered by the same support plan as the root cause. This is why the team at Alces Flight put together service plans, backed by Alces Flight Center, allowing your HPC systems to be addressed holistically.
Get the best from your solution
Alces Flight Center provides a single point of reference for all our service plans. Get information on your solution quickly, review maintenance activities and make enhancement requests - with Alces Flight Center you get a complete picture of what is happening now… and can be guided on where you need to go next in HPC.
Know who is responsible
At Alces Flight we know that an HPC solution is comprised of many different parts - this is why we offer flexible service plans which range from fully managed to bespoke levels. Each part of your solution - called a component - can have its own service policy applied which you can adjust to work for your institution. Budget conscious and crave detail on how your solution is really working? Then a managed policy is right for you. Mature system with battle-tested processes in place? Then we can customise our service plans to look after gaps that we work together to identify in order to keep you on top of your game.
Customisation when you need it
We know that even the most well-architected solutions need a bit of extra work now and then. This is why we offer service credits to provide coverage for applying change requests to your HPC solution.
We provide statements of work (SOWs) and detailed reports that you can review and approve in Alces Flight Center, keeping you informed of exactly what changes were made to your systems and when, and providing up-to-date records as your solution evolves.